As we focus on keeping our people, guests, and community safe, we’re taking extra measures at our distribution centres such as limiting the number of people working at any given time, which may cause some delays.
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the warehouse for dispatch within 48 hours after the order is placed. The warehouse process the orders, which takes an additional 2–3 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 10–16 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 6 - 10 business days to arrive at their destination but can take longer from time to time.